Maximize the Hidden Opportunities to Get the Best Return at Trade Shows
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A little strategy and creativity
can turn an expensive trade show
into a profitable experience
by Noemi Pollack
Dial up your CFO and ask
for a check for $10,000. For
most companies, that’s a lot of
money, yet it is easily the cost
of participating in a trade show.
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For many industries, especially
Consumer Packaged
Goods, trade shows are key to
putting a company’s products
and services in front of the
audiences that drive the bottom
line -- buyers, retailers, consumers
and of course, the
media. By the time executive
travel, accommodations, per
diems, booth rental fees, displays,
printed materials and the
all-too-familiar union labor
expenses are all accounted for,
the costs can quickly sky-rocket.
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So, how can companies get
the ‘biggest bang for the buck’
from their tradeshow efforts?
It’s really not that difficult or
expensive. By maximizing the
hidden opportunities every show
offers, savvy exhibitors can turn
that investment from a necessary
outlay into a profit producing
goldmine.
All too often, executives
assume that just being there
with their ‘great product’ will
net the desired results. But,
these executives are cutting
themselves out of unseen opportunities
that more aggressive
competitors capture and exploit.
Relying strictly on floor space
and product characteristics
risks being swamped by minnows
as the big fish swim on
by, resulting in lackluster
results, wastes both the opportunity,
and precious marketing
budgets
Most frustrating to CEOs
and CFOs, the steps to enhancing
trade show exposure are
both easy and inexpensive.
One of the first things to do
after writing out the booth
check is to ask the show organizers
for their PR/Marketing
sponsor opportunity kit. This
packet lists several key opportunities,
such as special awards to
apply for, new product showcases
that can yield extra visibility
and sponsorship packages. In
addition, some trade shows sell
their pre-registered attendee
lists, or at a minimum last
year’s list of attendees. These
should give a good picture of
the cross-section of people that
will attend. These resources
usually cost anywhere from $75
to $150, a small expense that
can prove to be invaluable to
maximizing that initial $10,000
investment.
The best way to get started
is to conduct brainstorm sessions
to discover ways in which
your company can increase
exposure and booth traffic. The
rule here is simple: Be Creative!
Just because it isn’t listed in
the materials, doesn’t mean that
it can’t be done. Think ‘out-of-the-
booth’. For example, most
shows do not list bathroom
sponsorship, but this is one
location that all attendees visit
at one time or another. Often,
there is unlisted room to sponsor
toiletries, mouthwash, hand
towels, etc. A participant’s
signs, logos and messages can
be posted on the walls of the
one place every guest visits, in
exchange for the price of a few
rolls of paper.
Another way to reach attendees
is to find them where they
live - literally. Many trade
shows reserve large blocks of
hotel rooms for their patrons.
This creates a captive audience
for an exhibitor’s message.
Perhaps every guest in the
reserved block of hotel should
get a sample product or your
corporate premium. A company
exhibiting hair care products,
for example, ought to ensure
that every attendee wakes up to
find its shampoo on their door
step in the morning. Typically, a
hotel can identify the guests
specific to the trade show in
question and
will hand-deliver a mailer to the
guest rooms. This will cost anywhere
from $1.50 to $3 for the
hotel to coordinate the delivery
to each room plus production of
the piece, and any charge the
trade show organizers might
request. However, this alone can
prove to be money well spent.
Better yet send a creative pre-show
direct mailer to that
attendee list you bought,
including a ‘call-to-action’ to
attract them to your booth.
That assures people will arrive
in town specifically looking for
your booth.
Of course, the entire focus
of your efforts is on your products
and their showcase in your
booth. Therefore, professional
booth development is a key to
success. Tabletops exhibiting
products are cheap, but have
no impact at all - or worse, look
like the work of amateurs.
Even if your product is new and
unique, without a planned
booth attention grabber, attendees
will, more often than not,
just pass by. Booths do not
need to be monolithic high-rise
attractions, but they do need
that certain ‘something’ to capture
the attention of the casual
passerby. This can be done
effectively and inexpensively
given imagination and time to
think it through. A booth
should reflect a company’s
important message points,
showcase what’s new in the
limelight, create excitement
around existing best seller products
and, most importantly,
include demonstrations that
have the ‘wow’ factor in them.
There are several companies
that specialize in booth consulting
and production, from
concept to finished product.
Perhaps the most overlooked
opportunity at a show is the
people who are not there. Not
every buyer, or certainly every
enthusiast and consumer in a
given market, can attend a
show. So how do exhibitors get
out the message that they and
their products were at the
show? Through the messengers
in attendance - the media.
To ensure that a product or
company is covered in the press
accounts of the show, the exhibitor
must get to a reporter
first, then latch on to and hold
his attention. Lay the groundwork
early. In addition to the
attendees lists, get this and last
years’ media lists. Be aware
that each reporter will have
dozens, if not hundreds of exhibitors
hunting for his or her
attention. Attempt to schedule
pre- and at show meetings
for the company executives with
appropriate media by placing
phone calls and sending news
information weeks before the
show. Sending a creative
item relevant to your company’s
product or service along with
press information goes a long
way as well. The key is to be
respectful and creative, yet
aggressive. You are not the only
dog in this hunt!
Once at the show, first find
the pressroom. Most of the
larger, more organized shows
have a special area where the
media will be required to sign in
for free entrance to the show.
Some first time exhibitors see
this room and are surprised.
Inside, the savvy exhibitor has
placed press kits, prepared
especially for the media to
announce new products and
develop reporters’ understanding
of the company’s history
and position in the marketplace.
Most importantly, it gets the
company in front of the media -
memorably so, if the effort is
successful. Equally important
is a healthy supply of press kits
in the booth for distribution to
patrolling reporters. Any first
year marketing student knows
that third party endorsement
and word of mouth are very
powerful tools in building a
company’s viability. As such,
don’t ignore the power of a well placed
article on a company by
ignoring even the vaguest
interest from a journalist.
As with the booth design,
dealing with the press is a task
that smaller firms - and even
some of the largest firms - often
find best outsourced to media
relations professionals. It is
important to remember in all
that is said and done at a trade
show that the face a company
puts on in the exhibit hall is
often the face buyers, consumers
and reporters will
most directly associate with that
firm for years, maybe forever.
Well before the big day arrives,
carefully select employees to
staff the booth. Make clear
what the company’s goals and
expectations are. Develop a
handbook and hold a pre-show
meeting the evening or morning
before the show opens -- it’s not
a bad idea to have these meetings
each morning during the
show. All booth staff need to be
properly trained on the company’s
message points, be willing
to introduce themselves to
strangers and, above all, conduct
themselves in a friendly,
professional manner. Time and
time again, I have seen a company’s
booth personnel huddled
among themselves chatting
about the night before while
major corporate buyers and
anonymous journalists (and the
opportunities that travel with
them) float on by.
When the booth comes down
and the attendees go home, the
show may be closed but it is by
no means over. Follow-ups to
sales leads are very important.
The many attendees who stopped
by your booth and dropped
business cards or swiped their
attendee badge through a lead
tracker are counting on you to
forward them additional information
-- not following up
shows lack of enthusiasm and
is definitely a deal-breaker.
When the booth team gets
home, sending a simple letter,
with marketing collateral
can go a long way in establishing
new relationships. Store
and sort the contacts you’ve
made into one database and
review it on a quarterly basis
and after every other trade show
you attend to identify the strong
contacts and eliminate the dead
ends.
It is important to remember
that all trade shows are not
alike. There are always slight
variations and each must be
taken on as a new puzzle, not a
formula wih a solution to plug
in. Regardless, one thing is
certain and constant -- trade
shows mean many companies in
one location vying for attendees
attention - and to nudge you
out. Successful companies rise
above the clutter and, as in all
other aspects of business, maximize
the return on their investment.
About the Author:
Noemi Pollack is president and
CEO of The Pollack PR Marketing
Group. The agency handles
all aspects of clients exhibiting
at national and regional level
trade shows. Clients range from
start-up to Fortune 500 companies.
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