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“Standing Tall in the Desert”
was the theme of Georgie Boy’s
first-ever Dealer Seminar, held
recently at the Loews Ventana
Canyon Resort in Tucson, Ariz.
Based on the Seminar’s tremendous
success, Georgie Boy, a
major motorhome manufacturer
and a subsidiary of Coachmen
Industries, Inc. (NYSE: COA),
will be standing tall everywhere
it goes during the 2004 model
year.
Now celebrating its 35th
Anniversary, Georgie Boy’s sales
from the Seminar totaled $25
million, with orders still coming
in from dealers. According to
Pat Terveer, President of Georgie
Boy, the company now has its
biggest backlog since 1999.
“This Seminar just blew us
away, and exceeded all our
expectations for success,”
enthused Terveer. “We went into
it feeling pretty good that the
product would be very
well accepted, but everyone
thought the new models were
even better than we thought. It
was a fantastic meeting.”
Georgie Boy produces gas engine
Class A motorhomes
under the Cruise Master™,
Landau™, Pursuit™ and
Velocity™ brand names, and the
Cruise Air™ XL and
Bellagio™ rear diesel models.
Adding to the excitement
easily putting them above the
industry average of 2.3 percent.
“This was absolutely a great
Seminar,” said Steve Dunkin,
President of Holiday Motorhomes,
a Georgie Boy dealer in
Everett, Wash. “It was a great
opportunity to meet one-on-one
with Georgie Boy management
and have some input, listen to
other dealers, and become more
knowledgeable about the company
and the products.”
Georgie Boy dealers viewed
the 2004 product lineup and
attended presentations detailing
product changes and enhancements,
marketing plans for the
coming year and operational
changes within the company
designed to improve quality and
production efficiency.
Awards were given to
Georgie Boy’s Top 10 dealers,
and the company also honored
its longest serving dealer,
McGaugh RV of Springdale, Ark.
McGaugh began selling
Georgie Boys in 1972.
Product highlights included
a second triple slideout Cruise
Master, the 3755TS, which features
a “bath-and-a-half.” This
new floor plan includes a shower,
wardrobe and sink in the
rear bedroom, and a toilet and
sink near the middle of the
unit, creating more bathroom
space.
“This motorhome will appeal
to many customers,” said
Terveer. “With entry-level prices
for diesel units moving higher
over the past few years, this
new Cruise Master neatly fills
the gap between highline gas
models and entry-level diesels.”
“That ‘bath-and-a-half’ floor
plan is the only one in the
industry to provide extra privacy
and dressing space in the
bedroom with another bathroom
for family and guests to use.
It’s a feature that women especially
will appreciate,” noted
Dunkin.
Other refinements for 2004
models include providing a
choice of colors for the
Ultraleather sofas, natural cherry
hardwoods, and a dark
metallic base coat for units with
full body paint.
Also on full body paint models,
the unique Diamond Shield
front-cap protection film is now
standard. Diamond Shield eliminates
paint chips and damage
caused by stones, bugs, road
salt, abrasions and weathering;
it has a high gloss finish which
is nonyellowing; and it’s easy to
clean and maintain.
“Overall, our motorhomes
have a lot more eye appeal than
last year, because we’ve upgraded
the exteriors and added new
wood choices and more luxurious
fabrics to the interiors,”
stated Terveer.
Ryan Hollan, Director of
Sales and Marketing for
Harberson Swanston in Holiday,
Fla., agreed with Terveer’s
assessment. “They have some
very innovative floor plans, and
they’ve made all the right
improvements: bigger TVs, new
paint colors and the color base
paint, a Workhorse chassis with
22” tires. Georgie Boy covers all
customer bases, from the firsttimer
to someone looking for a
high-end model. They have an
overall appeal, great features
and they look very good.”
Dunkin also liked what he
saw of the new models. “The
base coat color with the full
body paint really sets off the
product. I liked all the interior
upgrades, making them
much lighter and brighter, and
also cleaner looking. It’s also
good to see more models
within each product line, too.
Pat and the Georgie Boy management
team really listen to
the dealers. They respond
quickly, resulting in changes
that appeal to more and more
customers.”
Terveer is also confident
dealers will soon notice even
greater quality with Georgie Boy
units, especially because of a
major operational change in
production. George Tierce, the
Vice President of Operations
hired earlier this year, installed
a new production system based
on Kaizen methods, a process of
continuous improvement in
manufacturing efficiency and
quality.
Tierce realigned the plant
layout, and created operational
cells throughout the plant.
These permit everything that
should be installed on a unit in
each cell to be done in one
place, so workers will not be
moving up and down the production
line. The cells also eliminate
waste and increase efficiency,
as does opening up the
plant to make it easier for people
to work.
The plant also features 11
“Quality Gates” with actual traffic
lights at each gate. Before a
unit can advance down the production
line, it’s given a thorough
quality control inspection
to make sure all systems work
as required, and all necessary
components are properly
installed. If the unit passes the
quality check, the light turns
green and the unit moves forward.
If there’s any kind of
problem, the red stoplight
comes on, and whatever is
wrong must be fixed before the
unit can continue.
“This will really be a big
help to us,” stated Terveer. “It
will ensure we have a good
product and good quality, while
increasing our production and
improving efficiency. We’ll provide
products that not only look
good and have the features and
benefits customers are looking
for, but they’ll be of significantly
better quality.”
“They went over the top for
what we expected,” said Hollan,
referring to the many positive
product changes. “Georgie Boy
offers a luxury coach for a good
price.”
Because of the success of
this year’s Seminar, plans are
already underway for next
year’s Georgie Boy Dealer
Seminar.