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    October 2002 Volume 28 - Number 3    

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Is Your Receptionist A Roadblock or a Cheerleader?

"Big Jim" Harvey
It's a Family Affair

We're not sure whether the "Big Jim" moniker is because of his size --- he's certainly a tall muscular man with wavy white hair; or it might be his big warm smile when he greets you -- it's easy to see why he's sold thousands of RVs over his long career; but more than likely it's because of his big heart -- someone willing to take a young family, give them a career and make them part of his extended family.

But whatever the reason, you know that the name "Big Jim" is well deserved.

To say that RVs are in his blood, might be an understatement. He was born in a trailer during the Great Depression in 1936, worked in his father's trailer and mobile home business in his teen years and ventured out on his own as an RV dealer in 1957. His entire life has been spent in the RV business.


Harrisburg Show Continues to Grow

It's amazing to see what this team can pull off each year with a minimum amount of people. This is a very strong association with dedicated members who provide a tremendous marketing opportunity for their dealer members, manufacturers, and the general public that is treated to five days of exhibits and educational seminars each year. The show is rapidly becoming a must-see destination trip for many RVers throughout the Northeast.


New Programs Developed to Make
Go RVing Dealers
More Profitable

RVIA continues to work hard developing new ideas and contracting with top professionals to enhance sales opportunities for GO RVing dealers.

Supplier Spotlight

Raising the Bar in Customer Care
Coachnet Does it Right

RV News last visited Coach Net in 1998 and there have been significant changes during those years, but the thing that hasn't changed is their commitment to customer service.

Those changes include, among other things, Coach Net's move from a 5,000-square-foot building to a 20,000-square-foot facility, and the number of employees has jumped from 50 in 1998 to more than 100 today.

It's no accident that Coach Net is the industry's largest and most respected emergency road service provider. That's because everyone from CEO and President William "Bill" Gedwed to each and every customer service representative who answers calls from thousands of members each month are totally focused on customer service.

While many companies pay lip service to providing good customer service, it is simply the most important part of Coach Net's success and survival.

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Carefree of Colorado RV America On Line Workhorse Custom Chassis

 

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