CrossRoads RV expands service support with 25,000-square-foot facility

TOPEKA, Ind. — CrossRoads RV has made a major commitment to dealer and customer support with the recent opening of a new 25,000-square-foot Customer Care Service Center in Topeka.

While many of CrossRoads’ dealers are well-equipped to handle a variety of repairs, the service center provides an additional level of support and expertise for dealers facing difficult structural problems and repairs they don’t usually perform. In addition, the staff collectively handles parts orders, warranty paperwork and consumer calls.

The facility also includes dedicated space for suppliers who, as needed, can easily access units to make repairs on their components.

The new service center has a staff of 12, which include Randy Niesen, vice president of customer care; Randy Mishler, parts and service manager, with three full-time service technicians; Alicia Kennedy, customer service manager, with two full-time customer service representatives; Sandy Searfoss, customer service manager, with two full-time customer service representatives; and a receptionist.

Tours of the service center and CrossRoads’ manufacturing facilities are available. For more information call 888-226-7496 or visit www.crossroadsrv.com.