In the
late 1960s and early 1970s another industry was
emerging in the area the computer industry.
And as that grew it spawned other businesses such as
the chip, drives and the memory disks. McGuire said,
"In those days it was the removable media
cartridges 14-1/4-inch cartridges. I saw that
as a real opportunity so I started to manufacture
components. I actually manufactured 14 different
components for the disks and the drives which we sold
world-wide."
By the
middle 1970s that business had outstripped the RV
accessory manufacturing business and the construction
business, so McGuire either sold those products or
discontinued manufacturing them. McGuire explained,
"I concentrated solely on the computer industry
the memory disk industry. But we kept our
sales team that were calling on RV dealers. So by
1976, we had a small distribution business with a
warehouse in San Jose. We had gone through the energy
crises in 1973, of course. That was a difficult time,
but since the RV business was just part of our
business, it wasnt as devastating to us as it
was to others. I can tell you that I still remember
December 1973. We had negative sales in the RV
business; we took more product back than we
sold."
McGuire
did not pay much attention to the RV distribution
business. He was concentrating on manufacturing
product and selling to the computer industry. He
said, "I tried to sell distribution in other
parts of the country, but I wasnt real
successful at it. But my mind was to be a
manufacturer, not to be a distributor.
"The
only reason I stayed in the RV distribution business
was that I had a team of people who had been with me
from the early days and we built this business
together, had gone through the energy crisis
together, and we had learned together - so I decided
to keep the distribution business. Then in 1978, the
RV industry took a real slide and a lot of
competitors went broke.
"When
the business started growing again, I needed someone
to run it and was real fortunate to hire Bob Jacobson
who had been the president of Valley Industries and
prior to that president of Chancellor & Lion
which was a large auto distribution business. Bob
took the distribution business over in 1977. I was
running the manufacturing operation, making
components for the computer industry. Bob grew the
business to $10 million in 1982. I spent only about a
day a month there."
By 1983
the computer memory industry was changing from what
was called the "Winchester technology" to
the smaller, faster memory products. If McGuire was
going to remain in the computer industry he would
have to make a huge investment in new technology for
his products to remain competitive. Instead, when an
opportunity came to sell this business he did. Then
he decided to sell the distribution business too and
return to college to earn his degree.
McGuire
said, "At that time Coach Lite, owned by
Coachmen Industries, was the largest distributor in
the country. I called Phil Lux, president, and Tom
Corson, chairman, at Coachmen and told them I had
this distribution business and would sell it to them.
At the time Bob Jacobson was 65 and he was ready to
retire; he wanted to work a couple more years, so
this was the perfect deal. Gene Stout and Phil Lux
from Coachmen came out in February 1983, looked at
the business, and said they would like to buy it.
They asked if I was willing to take the Coachmen
stock for it and they offered me "so many"
shares. I said: No, its worth this many shares.
In 1983 the RV business really took off. When I first
started talking to Coach-men, the stock was somewhere
in the $20 per share range and it got all the way to
$60 by the time we stopped talking. Anyway, we could
never come to terms. During the negotiations, I went
back to Elkhart, IN, and toured their facilities. I
thought there is an opportunity here to build a
national distribution network and so I said: What the
heck I will try to do it. Thats when I
decided to run Coast Distribu-tion; and I came to
work full-time on January 1, 1984."
To
accomplish the national distribution network, McGuire
went on a buying rampage, acquiring major
distributors such as Coach Lite and Rogers
Distributing; as well as medium sized and small
regional distributors such as Mohawk, United Sales
and SunWest to name a few. He also penetrated Canada
buying W. Buchanan Products. Subsequently, Coast
acquired interests in several European warehouse
distribution companies. When the dust settled,
McGuire had put Coast Distribu-tion on the map and
controlled a significant portion of the RV parts and
accessory distribution in North America and had a
significant foothold in Europe.
Reflecting
on that period, McGuire said, "We just wanted to
consolidate as quickly as we could. The timing was
right because a lot of the owners were retiring.
Its not easy to grow a business from the size
it was to the size it ended up. It was a very
fragmented business, and we felt that the first guy
who could set up a national network would have the
advantages of the economies that were available;
there was computerization and buying, and
distributions logistics is what it is. Then Bob
Jacobson retired in 1987. I learned a lot from him
and he stayed on through that transition because he
had been there already with Chancellor &
Lion. He was a great guy and worked hard.
"Our
goal was to build a national distribution company
and certainly we did that. In 1995 our North
American sales were $170 million and we had 19
distribution centers. We did that in about 10 years.
But its important to remember it wasnt
just Tim McGuire. We accomplished that because of a
lot of competent and dedicated people."
In the
1980s Coast established a dealer counsel and would
get together with them quarterly to learn what the
dealers expectations were of Coast. McGuire
said, "When I first started having these dealer
counsel meetings, the dealers were looking for
value-added stuff from their distributor and their
supplier. They wanted the product marked and priced
out for them and somebody to help them set-up to
computerize their businesses.
"There
were a lot of new products coming to the market
during that period. They said: Bring us new products
and train our people to sell them. When we would get
together, that was what they talked about."
But by
the late 1980s and early 1990s, McGuire started
noticing a dramatic change in the tenor of those
dealer counsel meetings. He said, "Now what the
guys were telling us was: We need to be competitive;
were losing business to other channels. The
first time that I ever heard of a WalMart was at a
dealer counsel meeting. Dealers were talking about
WalMart and Camping World. Our customers who had been
saying, do more, do more for us, all of sudden
started saying: Hey, were losing market share
because were not competitive. I can remember
distinctly the dealers telling us: If you cant
make us competitive, then find us an alternate
product that we can be competitive with."
Since
that time Tim McGuire and Coast Distribution have
been on a crusade to deliver what Coasts
customers were asking for. And it was at this time
that the potential for controversy developed. No one
questions his motivation; however, his methods have
been suspect. And since McGuire chose not to respond
to critics, his reasons have been left to speculation
and imagination and provided a valuable weapon for
adversaries and competitors.
McGuire
said, "The first thing we did was go to
supplier-manufacturers and say: Look, we have to
reduce the cost of bringing your products to our
customer base. Coast has the logistics, the computer
power and we are willing to work with you to reduce
those costs. If you will work with us, then we can
pass those savings on to our customers and they can
compete with the other channels.Continued