RV News Talks with Fleetwood's New Chairman and CEO
Glenn Kummer
During the past year Fleetwood has seen major
changes in key positions within the management team, including the retirement of founder
John Crean in January. With Crean's exit, Glenn Kummer has stepped into the top position
at Fleetwood. Kummer talks about his career, market expansion, and what he believes makes
Fleetwood successful. Read about Kummer's rise to the top and what changes might occur now
that he has become the top decision maker.
Salesmanship
Training Is an Investment, Not an
Expense!
This month columnist Bob Zagami addresses how an
RV dealer's investment in training pays dividends and helps create customers for life.
Warehouse Distributors Face Off in
Nevada
Why did the two national warehouse distributors
of aftermarket parts and accessories schedule their annual buying shows in the same state
on the same dates? That's what happened in January -- Coast Distribution in Las Vegas and
StagParkway in Reno. Both distributors competed for the same vendors and the same audience
RV dealers. Read about the winners and losers and what effect this face off had on the
distributor's bottom line.
Voices
Warranty Service -- At Who's
Expense?
Dan Pearson, owner, PleasureLand RV, St. Cloud,
MN, delves into the problem a dealer faces in doing warranty repairs and suggests that
manufacturers are unrealistic in their analysis of what compensation they will pay to
dealers. Pearson lays out a scenario to illustrate what a dealer's cost is and what the
manufacturer is willing to pay for warranty service. Pearson believes this issue needs to
be addressed because it is the RV consumer that ultimately suffers.
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