|July 2004||Volume 29 - Number 12|
RV News Feature Page 4
We will also be participating in RVIA’s satellite and broadband training programs this year. We will be on six Thursdays beginning October 9th. With the new broadband capabilities in this program, the number of dealers participating has doubled and we feel it is an excellent opportunity to extend our training beyond the classroom.”
Cooper noted, “As consumer awareness of our products continues to grow, we have stepped up our field support at RV rallies this year. At the Great American Rally we will have five technicians in attendance and they will be dispatched from our display area to assist consumers with any questions or issues they may have with their KVH systems. Many times, it is simply giving them some additional training on the remote control.”
KVH employs 310 people worldwide and 240 of them are located at the Middletown facility. The company’s fiber optics and military products are handled out of their Chicago, IL facility. All products are stocked and readily available to the industry.
Watson noted, “The demand for quality in our marine and military products prepared us to build durable, reliable products that have helped us succeed thus far in the RV industry. When there is a hazard at sea, and you hear a Mayday call, it’s a much more serious issue than an RV breaking down on the side of the road or your antenna not working properly. However, we build every product to the exacting standards required for flawless operation in even the most demanding environments. This is the level of quality that RV owners expect and deserve and we’re proud to deliver it to our customers, whether they are RV manufacturers or the end users traveling around the country.”
KVH has set a new standard for enhancing consumer satisfaction when it comes to live TV and entertainment on the road. You won’t be hearing any Mayday calls from their customers, they are using products that work the way today’s discriminating RV buyer expects them to work.
All this in less than six
years. There’s a bright future
for KVH in the RV industry, and
the people and technology that
drive their success. RVN
ALL RIGHTS RESERVED