DSI QUESTIONS BY CATEGORY



Sales Agreement Quality I
2. This manufacturer provides a written sales agreement.
3. This manufacturer keeps the sales agreement current.
4. This manufacturer's sales agreement contains buy/sell provisions.
5. This manufacturer's sales agreement provides for inventory repurchase on termination by the manufacturer.
6. This manufacturer's sales agreement contains an exclusive territory provision.
7. This manufacturer's sales agreement provides market share requirements for my territory (NOT FACTORED IN TO 1996 SCORES).


Sales Agreement Quality II
8. This manufacturer's sales agreement contains reasonable, good cause criteria for termination by the manufacturer.
9. This manufacturer's market share requirements for my territory are reasonable.
10. This manufacturer's sales agreement contains reasonable arbitration/contract dispute provisions.


Product Competitiveness
11. This manufacturer's product design is competitive.
23. This manufacturer's product quality is competitive.


Sales Support
12. This manufacturer has an aggressive sales promotion program.
13. This manufacturer offers quality RV sales support and training programs.


Aftermarket
14. This manufacturer has a responsive and timely RV parts ordering and tracking system.
15. This manufacturer offers quality training for service technicians.
16. This manufacturer offers accessible technician service schools at reasonable cost.
17. This manufacturer's warranty policies and processing are reasonable.
18. This manufacturer offers a fair labor rate for warranty repairs.
19. This manufacturer offers reasonable reimbursement for warranty parts (adequate markup).


Management
20. Top management is accessible to me. I can call on them personally.
21. Top management understands dealer operations.
22. The management of this manufacturer considers dealer input before it makes decisions that affect dealers.
24. Overall, this manufacturer's policies and procedures are fair to my dealership.
25. The quality of the field staff of this manufacturer is high.
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