Salesmanship 101
Your Next Customer!
New Research Identifies
Three Best Prospect Segments
for RV Industry
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New consumer research for the Go RVing
Coalition says industry advertising should target
three groups of prospects most likely to buy:
families with children, weekend recreation and
sports buffs and outdoor escapists.
The Go RVing Communications Planning
Study, conducted by Harris Interactive, updates
a comparable 2001 study with new data about
the demographics and psychographics of RVbuyer
prospects and the best messages to reach
them.
Members of the first segment, “The Family
that Plays Together,” want to spend time bonding
with their children and finding learning opportunities.
They are typically between the ages 35 and 49,
and their average household income is $85,000.
Members of this group are likely to be receptive
to messages emphasizing the convenience and
flexibility of RVing with children.
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The second segment, “The Get Up and Go
Crowd,” finds RVs appealing for
weekend outings with their “toys”
– motorcycles, ATVs, boats, etc.
Members of this category are
enthusiastic about motor sports,
sporting events and saving money
on travel. Their average household
income is $81,800. More
than half of this group are
between 35 and 49 years old and
the majority have no children.
This segment is likely to respond
to messages that connect RVs
with motorized recreation and
sporting events and emphasize
the affordability of RV travel.
Members of the third category,
“Nature Lovers,” enjoy the
peace and quiet of scenic destinations
off the beaten path.
Respondents in this category rate
camping in comfort, staying fit
and strengthening relationships
as important.
Of the prospect groups,
Nature Lovers are the oldest with
35 percent between the ages of
50 and 64, and most affluent
with an average household
income of $93,600. Also, they are
typically empty-nesters. They’d be likely to
appreciate the advantages of having a home on
wheels in remote areas where lodgings and
restaurants are hard to find.
Just over one-third in each segment are at
least somewhat likely to consider purchasing an
RV.
Qualified respondents for the Harris study
included non-owners between ages 21 and 64
with annual incomes of at least $40,000 who
considered themselves likely to purchase an RV
in the next few years or have valid drivers’
licenses and made at least one overnight U.S.,
Canadian or Mexican trip in the past year.
Harris Interactive conducted 1,275 online interviews
in August 2004.
Key demographics of all RV prospects identified
as more likely to buy in the study include:
- A strong majority are married (67 percent).
- Their average age is 42 years old.
- Forty-one percent have at least one child
under age 18.
- Two-thirds are White/Caucasian, while
African-Americans and Hispanics represent 13
and 14 percent respectively, and Asian-
Americans make up five percent.
The study’s other major findings include:
- Prospects named GoRVing.com as the third
most popular source for RV information after
newspaper articles and advice from friends.
- Among prospects who have investigated a
purchase, 70 percent have visited an RV dealership
or show, compared to just 44 percent of
prospects in 2001.
- RV prospects considered avoiding travel hassles
(84 percent), strengthening relationships (77
percent) and exploring lesser-known destinations
(75 percent) very or somewhat important in planning
pleasure trips.
- Sixty-one percent of prospects own either
pickups, SUVs, minivans or conversion vans –
vehicles that can be used to tow RVs.
- The majority of prospects agree RVs make
travel convenient for any age or physical condition
(63 percent) and make weekend getaways
easier (61 percent).
- Cruises, owning vacation homes, and home
entertainment remain serious competitors for the
RV dollar.
- Cost is the biggest deterrent to purchase.
Survey respondents believed RVs cost more than
they actually do, primarily because prospects are
envisioning motorhomes.
- Prospects’ perceptions of the expense and difficulty
of RV operation, tasks involved in RV
usage, and possible problems with storing/parking
RVs rank as other barriers to purchase.
RV prospects and owners share similar attitudes
about traveling for pleasure. “RV
prospects and owners agree the most important
factors when planning pleasure trips are escaping
daily pressures, controlling budget and itinerary,
and visiting beautiful outdoor places,”
explained Lois Sumberg, senior vice president of
research for Harris Interactive.
The Go RVing Communications Planning
Study costs $80 for RVIA members and $90 for
nonmembers. To order, send payment to Go
RVing, Inc., c/o RVIA Publications, P.O. Box
2999, Reston, VA 20195.
The Go RVing Coalition, formed in 1994, consists
of RV manufacturers, component suppliers,
dealers and campgrounds. Go RVing works to
provide the public and media with pertinent
information about the benefits of RV travel and
to foster customer satisfaction with the RV experience
through research conducted by its
Committee on Excellence. For more information,
visit GoRVing.com.